Sunday, 4 October 2009

Thank you, RAC.

Last year, we changed car insurers and opted to take seperate breakdown cover. At the time the old Pug was a bit fragile so we thought it best to get something fairly comprehensive, especially with babyB on the scene.

The RAC got our business by being 1) well priced (ie cheapest), 2) easy to buy online (most convenient) & 3) covering the drivers, not the cars.

We never needed to call them in 364 of the days of the policy. Today, day 365, we did.

On a wee road trip to collect her parents from Glasgow Airport a few weeks ago (that's a 40 minute motorway journey from home), Mrs theWeir was in her parents car with her sister & babyB. Then the electrics on the car packed in on the motorway.

The car kept running, but no speedo, lights and left indicator permantley on (presumably the car's way of saying "I'd like to stop now"). They pressed on the airport. On arrival at the pick-up point, the car (a four-year old Ford Mondeo) died. No power, kaput.

Mrs theWeir phones me, gets our membership details and phone number them pulls out her RAC card and phones them up. Helpful people on the phone (first star to RAC). Van on it's way. Ticket man at the Airport drop-off point is really great - very understanding of the situation and keeps checking in to see if he can help. Nice.

Van arrives in good time, mechanic confirms a dodgy alternator (it's less than a year old) and quite rightly says - you're not driving that back through with four adults and a toddler. He can't tow it back as there's too many passengers - need to get a flat bed.

He confirms this with RAC control (I think) who arrange for a flat-bed tow lorry to collect them all and take them home. Might be an hour or more - sorry they can't have one right away. But then RAC man leaves (to do other calls, or maybe have a tea break, either's good with me). But the call centre keep in touch, confirming when the flat bed was dispacted and giving an eta. (Second gold star).

Flat bed driver was great, babyB and Mrs theWeir get front fow seats and the car is loaded up. They head for home. Then the call centre phones again to make sure everything has worked out okay. Now that's what I call service.

Thank you RAC for looking after my family. I'll be renewing our cover you now, rather than looking for a *better deal* anywhere else.

That's my story, but I'd love to know if you've had anything similar or worse from RAC too. Just to bring balance

FULL Disclosure: I've never earned any freebies from RAC, or been paid by them. Just so we're clear.

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